(609) 200-1124
Burro is a workhorse, not a show pony
Some providers make you fend for yourself after you purchase their solutions. Not Burro! Burro’s Customer Success and Support makes us different and is designed to partner with our customers to ease adoption and reduce the time it takes to utilize their robots. Burro can do the dirty, dangerous, and dull jobs, but there’s nothing scary about adoption and you never have to walk the road alone.
Customer Success
Burro’s Customer Success Services are designed to ensure seamless adoption, optimize performance, and ensure long-term value from our products and services. Our team is dedicated to supporting our customers through tailored training, deployment, and ongoing support.
By leveraging our Customer Success Services, our customers gain the confidence and expertise to fully utilize Burro’s technology, streamline operations, and achieve productivity goals.
Robot Support
Who we are:
The Robot Support team is available Monday through Friday from 9 AM to 9 PM (Eastern United States time). This technical support team is staffed with experienced robotic engineers and can assist customers with any inquiries, whether technical, product, workflow/operations, or anything else.
Contact Us:
Warranty
Burro is a ruggedized offroad vehicle, designed to handle the harsh elements of outdoor work environments. Our comprehensive warranty aims to put customers at ease. If the unexpected happens, we have you covered.
Burro product warranty term is twice as long as industry standard.
Burro product warranty covers the full system – no sub-system, electronics, sensor, or other significant exclusion.1
1Wear and maintenance parts are not covered under warranty
Tables of Coverages
See Table of Coverages below, for the length of warranty, as the time period varies between Burro models. Some models may have an option to extend the warranty coverage period for an additional cost. Exclusions, limitations, and other terms apply to the extended warranty and includes a maximum term (date or hours in motion).
Service parts are warrantied for the amount of time remaining on the vehicle Burro Limited Warranty.
| Coverage Period (with BOSS or BOSS+)* | 48 months (or 4000 hours) |
| Optional Extended Coverage (with BOSS or BOSS+) | Year 5 and 6 (up to 6000 hours) for $1200/year |
| Deductible (per claim) | $100 per claim |
| Exclusion / Comment | Does not include any implement |
| Coverage Period (with BOSS or BOSS+)* | 48 months (or 4000 hours) |
| Optional Extended Coverage (with BOSS or BOSS+) | Year 5 and 6 (up to 6000 hours) for $2000/year |
| Deductible (per claim) | $250 per claim |
| Exclusion / Comment | Does not include any implement |
| Coverage Period (with BOSS or BOSS+)* | 48 months (or 4000 hours) |
| Optional Extended Coverage (with BOSS or BOSS+) | Year 5 and 6 (up to 6000 hours) for $3000/year |
| Deductible (per claim) | $250 per claim |
| Exclusion / Comment | Does not include any implement |
| Coverage Period (with BOSS or BOSS+)* | 48 months (or 4000 hours) |
| Optional Extended Coverage (with BOSS or BOSS+) | Year 5 and 6 (up to 6000 hours) for $3000/year |
| Deductible (per claim) | $250 per claim |
| Exclusion / Comment | Does not include other implements except mower |
| Coverage Period (with BOSS or BOSS+)* | 48 months (or 4000 hours) |
| Optional Extended Coverage (with BOSS or BOSS+) | Year 5 and 6 (up to 6000 hours) for $3000/year |
| Deductible (per claim) | $250 per claim |
| Exclusion / Comment | Does not include any implement; Weed-It system may have other warranty policies |
| Coverage Period (with BOSS or BOSS+)* | 12 months |
| Optional Extended Coverage (with BOSS or BOSS+) | Not available |
| Deductible (per claim) | $100 per claim |
| Coverage Period (with BOSS or BOSS+)* | 24 months |
| Optional Extended Coverage (with BOSS or BOSS+) | Not available |
| Deductible (per claim) | $100 per claim |