Support

Burro is a workhorse, not a show pony

Some providers make you fend for yourself after you purchase their solutions. Not Burro! Burro’s Customer Success and Support makes us different and is designed to partner with our customers to ease adoption and reduce the time it takes to utilize their robots. Burro can do the dirty, dangerous, and dull jobs, but there’s nothing scary about adoption and you never have to walk the road alone.

Customer Success

Burro’s Customer Success Services are designed to ensure seamless adoption, optimize performance, and ensure long-term value from our products and services. Our team is dedicated to supporting our customers through tailored training, deployment, and ongoing support.

By leveraging our Customer Success Services, our customers gain the confidence and expertise to fully utilize Burro’s technology, streamline operations, and achieve productivity goals.

Comprehensive Training Programs

We provide customized training designed to empower our customers with the skills and knowledge to maximize Burro’s capabilities. From basic operations to advanced troubleshooting, our training sessions are tailored to meet our customers’ needs.

Deployment Expertise

Our deployment services ensure that your Burros are integrated effectively into your workflows. From site mapping to setting up autonomous routes, we work closely with our customers to guarantee smooth implementation.

Designated Account Representative

Each customer is assigned a dedicated account representative who serves as a primary point of contact within Burro. The Burro Account Manager ensures alignment on goals, provides proactive updates, and facilitates smooth communication between your team and Burro.

Proactive Support

With a dedicated support team, Burro is here to help our customers resolve issues promptly and keep operations running smoothly. Our structured approach to reporting issues and resolution of them ensures minimal downtime.

Robot Support

Who we are:

The Robot Support team is available Monday through Friday from 9 AM to 9 PM (Eastern United States time). This technical support team is staffed with experienced robotic engineers and can assist customers with any inquiries, whether technical, product, workflow/operations, or anything else.